What Does Mattress Warranties Really Cover (and Don't)?
Well, if you are at a party and you get into a heated debate on what mattress warranty covers, then clearly you need to be moving on to more fun social circles. Nobody is dying to know what the latest ins and outs of mattress warranties are and frankly, we hope it stays that way.
However, if you have been looking at investing in an expensive mattress, then chances are you have been thinking of the terms and agreements of the warranties. Every customer looks for a good warranty term that offers them the assurance that they are investing in a quality brand. They give you peace of mind, assuring you that you will be covered, if you do end up with a faulty product. Of course, the warranty terms vary from brand to brand and it can get quite messy at times, so we break it all down for you in this post.
Australian Consumer Law (ACL) - Automatic Warranty Protection
Of course, before we jump into warranties, remember that the Australian Consumer Law is formulated to set out consumer rights and offers automatic protection to consumers including the right to replace, refund or repair damaged or faulty products.
So, if a product you bought fails to meet these criteria, know that you are protected under this law. The Australian Competition and Consumer Commission (the ACCC) ideally investigates such complaints and takes action against sellers who breach the Act.
What Is A Mattress Warranty?
A mattress warranty is an agreement by the manufacturer to repair or replace the mattress or give a refund (under certain circumstances) within a specific time period of purchase.
Warranties are usually put in place to offer protection to the consumer in case a brand tries to cheat in the quality or performance of a product. However, the terms mentioned in warranty agreements often may seem heavy on legal jargon and often be misunderstood in terms of what exactly they cover.
So, let’s take a closer look.
Types of Mattress Warranties
Mattress warranties can be a bit tricky to understand, especially when they throw in jargons like prorated and non-prorated. Most companies offer a combination of the two types of warranties. So, we break them down for you here.
- Non-prorated warranty:
During the warranty period, if your mattress fails, then in this case, you are eligible for a replacement or a 100% refund. You should look for a minimum 10-year of non-prorated warranty while making a purchase.
- Prorated Warranty:
In a prorated warranty, time is crucial. If your mattress breaks or gets damaged, you will be reimbursed for the remaining time period of the warranty. For example, for a 10-year warranty period, if your mattress fails after six years, you will receive a 40% reimbursement.
What Does the Mattress Warranty Cover?
When it comes to warranty, every brand is different. Hence, the wise thing to do is go to the company’s website and read through their warranty terms. There are of course, a few things that almost all companies look after in their warranty and that is any physical defect in the mattress.
One of the most common issues that most mattress brands cover is sagging. Each brand has a threshold measure varying anywhere from 1 to 2.5 inches, within which the sagging is a warranty issue. Usually lower sagging depth is an indicator of a better quality mattress.
One can measure sagging by placing a string or stick across the mattress surface and then measure the distance between the string and deepest indentation with a ruler.
- Faulty Materials
A few other manufacturing defects that the warranty usually covers are when the seams come off the mattress, when the coils pop out, or when the spring breaks. Such physical defects that aren’t caused by customer use are usually covered.
Warranties are put in place mostly to cover manufacturing defects and if you suspect if you have ended up with a bad product, it is always best to reach out to the brand’s customer support and see how much of it can be covered.
What Does The Mattress Warranty Not Cover?
Warranties exist to save the customer’s interest if one receives a defective product or isn’t of the promised quality. However, it does not cover regular wear and tears on use. Hence, you can’t flash your warranty card for repairs over improper use.
- Sagging Below Minimum Threshold
While sagging is covered in a mattress warranty, if your mattress hasn’t hit below the threshold sagging depth specified in your warranty card, then you are not eligible for a replacement or repair.
Wondering what to do with a sagging mattress? Well, consider using a mattress topper to sleep on it until it is ready to be replaced.
- Regular Wear and Tear
Over time with everyday use, mattresses do tend to show some wear and tear, but that isn’t grounds for a refund or reimbursement. Discolouration, lumpiness, scuffs and bunching materials happen to mattresses over time with regular use.
- User-inflicted Damage
Scratches or the fabric getting torn because of misuse or sagging caused by jumping on the bed won’t make it eligible for replacement under the warranty agreement.
- Dissatisfaction With the Product
If you are unhappy with the mattress because you don’t like the size or feel of it, then these can’t be grounds to replace it. There are always sleep trials, when you can see if you like your mattress and if you don’t then you can return it during the stipulated time. After this you can’t lay a warranty claim for the purchased mattress.
- Non-defective Components
If there is a singular defect or faulty component, then only that part will be repaired and you won’t get a completely new mattress for such issues. For example, if the removable outer cover of the mattress has come off or torn at places, the manufacturer may send you just the top cover instead of replacing the whole mattress.
What can possibly Void a Mattress Warranty?
You could risk voiding the warranty if you fail to follow directions for use and setting up the mattress or customer negligence. In such cases, you will not be eligible for reimbursement or refunds.
If you have been binging on your mattress and if you spill food or drinks, it could actually corrode the materials inside and change its structural integrity. Persistent stains and damage caused by liquid are also unsanitary and hence unsafe to be returned to the warehouse. These are grounds to void the warranty and also why brands encourage consumers to buy a mattress protector.
- Removal of the Law Tag:
Mattresses usually come with a tag that reads something like, “Do Not Remove This Tag Under The Penalty Of Law.” If you are satisfied with the product, of course you can remove the tag, but once you remove it you void the warranty immediately. So, make sure you do all the checks before you remove the tag, which is a proof of purchase for manufacturers.
- Selling or Gifting the Mattress:
If you are buying a mattress with an intention to present it to your family or friends, then you must know that the warranty stays with the original owner and will not transfer to who you gift it to.
- Failure to Flip or Rotate Mattress
Depending on the type of mattress, you must regularly flip or rotate it, so that it breaks in evenly. If you don’t do this every three to six months, you risk sagging and failing to take proper care will void your warranty.
- Failure to Unpack Mattress
While shipping, the mattress may come vacuum compressed, but it shouldn’t stay in that condition for too long. You must unpack it as soon as you receive it, because if it stays in that condition for over two to four weeks, it can lead to permanent damage.
- Unsupportive Foundation
In order to hold the structure and weight of your mattress and to ensure it doesn’t sag prematurely, one must invest in a good foundation. Warranties usually mention the specific type of foundation that would match your mattress.
For latex foam, memory foam or hybrid mattress, use a slatted wood platform, a bunkie board or an adjustable bed base. If you have an innerspring mattress, then you should get a box spring. In cases where your bed frame doesn’t have adequately spaced slats or isn’t supportive enough, then it could void your warranty when these factors cause damage.
Which Company Offers The Longest Warranty on Mattresses in Australia?
Usually brands offer anywhere between 10 to 20 years of warranty, but one must note that this time period does not signify the lifespan of the mattress. Here’s a look at some of the best deals you can get on a mattress warranty in Australia.
The company offers exceptional warranty coverage of 25 years, that’s like a quarter of a century. It is a combination of 10 years non-prorated and 15 years prorated warranties. Usually, latex mattresses are known to have the longest life span. If you qualify under Peacelily’s mattress warranty, you won’t be charged for repairs or replacement.
Peacelily warranty terms: Link.
Other than delivering versatile and comfy mattresses, Ecosa also offers a solid 15-year warranty. The company also offers a 100-night trial work, where you can slip on an Ecosa mattress and return it within 100 nights to test it out before your actual purchase.
Ecosa warranty terms: Link.
One of the most reputed brands in the mattress world, Koala offers a 10-year warranty that begins as soon as you get your hands on the product. They will cover you for visible indentation over 25 mm and any physical flaws, along with manufacturing defects.
Koala warranty terms: Link.
To Sum It All Up...
While a mattress warranty isn’t an exciting subject to read about, we understand how confusing it can get. We hope the post helped you understand mattress warranties and prepared you to shop confidently. Ideally, one must look for a warranty that falls between 10 to 20-year terms. And now that you know all that you need to know about getting the best warranty deal on your mattress, we hope you find the one that comforts you for that great nap time.