Emma Mattress Review - Reasons to Buy/NOT Buy?

No doubt you’ve heard of Emma, the bed-in-a-box company from Germany that, since its founding in 2015, has helped sleepers in 21 countries—including Australia—sail away on a journey of rest and comfort atop its award-winning triple-layered foam mattress. We’ve tested the Emma Original mattress, assessing every aspect of its feel, stability and temperature neutrality; we’ve come to a firm conclusion on its suitability for the discerning comfort seekers of Australia.

How does the Emma mattress fare for us Aussies, though? Does it live up to its lofty reputation? Find the answers below!

Emma Original Mattress Review

Emma Original Mattress: Quick Summary of the Ratings

Recommended For​

Not Suitable For​

Verdict: With three unique, feature-packed foam layers, there’s no denying the Emma Original mattress is a great all-rounder for night-time comfort and support; plus, its temperature regulation features make it ideal for surviving the searingly hot Australian summers. Starting at $599, we think it’s a reasonably priced choice that’s bolstered by its reputable name, numerous accolades and myriad of comfort-enhancing features.

Convinced? Get Emma Original Mattress

Exclusive: 45% OFF | Use Code: EASTER

Table of Contents

We’ve sliced the review up into easily-digestible chunks, so you can skip to the part that matters most to you!

About the Brand

Founded in 2015, German company Emma has spent years refining its mattress-making process, working with different constructions, materials and design templates, reaching new heights of success every step of the way. As if to prove this, Emma is proud to have won a “Which?” award three years running, in addition to numerous other accolades from various international companies over the years. 

The company doesn’t rest on its laurels following its many successes, however, stating that “we don’t let our successes determine when our work is done”. That’s why the company continues to invest heavily into research & development, seeking to constantly improve its products and practises. Additionally, all of Emma’s research and manufacturing takes place in its homeland of Germany, meaning that the Emma Original mattress isn’t assembled from components shipped in from all over the globe!


ergoflex construction

What are the building blocks of Emma’s Original mattress? In short, it boasts three unique foam layers topped with two separate covers, all of which proudly carry the OEKO-TEX® Standard 100 certification, which means they’re completely free of hazardous materials or chemicals. Of course, you want more details than that, right? Of course you do! Let’s really dig into what this mattress is made of!

Removable Climate-Regulating CoverThis 99% polyester/1% elastane removable top cover is designed to fit “snugly” around the mattress, wicking away moisture and helping you handle the often intense Australian climate.

Breathable Comfort CoverIn addition to aiding air circulation, this 87% polyester/13% polypropylene breathable bottom layer is textured to prevent the covers (and you as a consequence) from slipping on the foam layers during the night.

Breathable Eco-Friendly HyperfoamMade from natural materials (which explains its “eco-friendly” denomination), this top foam layer offers breathable, moisture-wicking features, sure to help even the hottest Aussie keep on the cooler side. Additionally, and somewhat contradictorily, Emma also claims that this layer offers substantial bounce alongside motion isolation. This is a definite feat of mattress engineering if true; we’ll have to put it to the test.

Pressure-Relieving Polyether FoamThis thick, pressure-relieving layer is designed to adapt to your body’s unique needs, distributing weight as needed. With seven zones of support (head, shoulders, upper back, lower back, buttocks, legs and feet), this layer will keep you supported and comfortable from head to toe.

Supportive Point-Elastic FoamThis firm foam layer sits on the bottom, counterbalancing the bouncier upper layers to give your back, hips and spine the support they need—particularly if you’re a back or stomach sleeper. Plus, it helps keep motion transfer to a minimum by simply not moving all that much!

All three foam layers and the two covers come in at 25cm tall, weighing between 17kg and 35kg—but more on that later!

Convinced? Get Emma Original Mattress

Exclusive: 35% OFF | Use Code: WSD5

Comfort, Firmness & Feel

It’s easy to dismiss the term “7 zones of support” as a meaningless marketing buzzword, but it genuinely makes all the difference to the sleeping experience offered by the Emma Original mattress. It’s markedly softer around the hips and shoulders to prevent unnecessary pressure, especially for side sleepers; counteracting that, it’s firmer around the spine to ensure proper alignment and support, particularly for back and stomach sleepers.

Despite these variances in feel at different points in the mattress, the overall feel of this product is more soft and bouncy than firm and rigid, owing to the top, most pronounced layer being the softest and bounciest of the bunch (although it does provide some degree of contouring too). For the ultimate in springiness and responsiveness, you’ll want to opt for a mattress with a pocket spring component, but there’s still a good balance between firmness, support and bounciness here.

With companies like Emma, which offer a one-size-fits-all mattress solution, you often find that they cater to most comfort requirements rather than one specific preference. While this does exclude people with niche needs or specific comfort preferences, it also means that the vast majority of sleepers will find themselves serene and peaceful sprawled on top of its sleep surface.

ergoflex 5g mattress firmness scale

Sleep Position Ratings

Coming in at a modest ‘medium-firm’, approximately 6/10 on the mattress firmness scale, Emma has designed its Original mattress to suit sleepers across the sleep position spectrum. Whether you’re a side sleeper, stomach snorer or back slumberer, the Emma Original mattress has got what it takes to help you drift off soundly.

It’s important to note that the mattress firmness scale, like any other metric for a mattress’ comfort or quality, is purely subjective. The only way to know how a mattress feels to you is to try it out in-person. That’s why risk-free trials are such a key part of the mattress-in-a-box buying process, and it’s why Emma offers a 100-night risk-free trial. If you want to know how the Emma mattress feels for you, try it out!

Side sleepers will find their shoulders and hips cushioned comfortably with the bouncy upper layer and zoned support which is gentler on those bonier body parts like shoulders and hips.

Back sleepers will also find themselves well-served here, with the pressure-relieving zoned support keeping their spine supported and aligned during the night. Furthermore, the softer top layer also provides an element of contouring which helps reinforce the mattress’ bodily aligning properties without feeling too much like quicksand.

Stomach sleepers too will benefit from the weight distribution features of that wondrous 7-zone middle layer helping to keep their body in position where a softer mattress would leave their body in all kinds of concerning (and painful) positions come morning.

One caveat to the Emma Original mattress’ design comes for those heavier sleepers out there. If you’re an Aussie on the heavier side, you might find your weight overpowering the bouncier top layer and counteracting the mattress’ design. While your sleeping experience probably won’t be abysmal atop the Emma mattress, you’ll likely be missing out on the ‘full experience’.

Convinced? Grab the Emma Original Mattress

Temperature Neutrality

The Emma Original mattress may not have been designed in Australia, but the Germans behind its design must have had us Aussies in mind when they were stuffing it full of cooling, breathable, moisture wicking covers and foams. On paper, there’s a decent amount to keep you from sweating up a storm during the night, from the breathable top layer and comfort cover—which aid air circulation and prevent overheating—to the moisture-wicking, removable and washable top cover, which helps keep you cool and the mattress itself fresh.

That all sounds well and good, but how does it perform in practise? After all, foam mattresses are infamous for their heat-trapping tendencies. Well, despite a few buyer reviews noting less-than perfect heat dissipation qualities, we find that it performs respectably in terms of temperature neutrality. It’s not the best performer we’ve seen in this field, but for a foam mattress it’s more than up to the task.

Edge Support

Foam mattresses aren’t renowned for their edge support qualities, not like spring-based mattresses which can reinforce their edges with steel coils and the like. Still, the firm bottom layer of the Emma Original mattress does help prevent significant sinkage; it shouldn’t present an issue for most sleepers despite the inherent disadvantages of foam. If, however, you’re a person who struggles to physically get out of bed in the morning, you may want to consider a mattress with dedicated edge support.

Motion Isolation

While the Emma Original mattress suffers an inherent disadvantage in terms of edge support due to its all-foam construction, it compensates with stellar motion isolation abilities afforded by that same all-foam design. The firm bottom layer works in conjunction with the more malleable top layer to create a sleep surface that feels responsive but localised. You may feel the mattress ‘give’ a little to your weight, but your tossing and turning won’t disturb your partner’s slumber and their restlessness won’t affect you either.

Packaging and Delivery

Emma ships its mattresses across Australia, free of charge, within 7 days. It arrives at your door vacuum-packed into a 38x38x110cm box (45x45x110cm for the Queen and King size). You simply need to unpack it, let it “inflate” for a couple of hours and you’re all good to go! Returns are also free, so you don’t need to worry about getting stung by unexpected charges should you change your mind within the risk-free trial.


Size Dimensions Weight
Single 92cm x 187cm x 23cm 17 kg
King Single 92cm x 203cm x 23cm 19 kg
Double 106cm x 203cm x 23cm 26 kg
Queen 152cm x 203cm x 23cm 29 kg
King 183cm x 203cm x 23cm 35 kg

Get Emma Original Mattress

Warranty & Terms of Sale

On top of the aforementioned 100-night risk-free trial, which lets you return your Emma mattress—free of charge—for a full refund within 100 nights of purchase, Emma also offers a 10-year warranty covering sag of 2.5cm or more. The warranty does cover faults attributed to manufacturing defects, although these must be reported within the first 6 months of ownership.

While other mattress companies are more generous with their warranties, covering less severe instances of sag or more years of coverage, it’s worth nothing that Emma sets no lower limit on when you can return its mattress using the 100-night trial. Many companies only let you claim for a refund after three or so weeks; while Emma recommends that you wait this long, it has no issues with processing your refund within days of your mattress’ arrival. It may seem like an insignificant touch, but this change really puts the power in the customer’s hands, which we appreciate.


Starting at $599, it sits at a happy medium of affordable and premium pricing models.

Size Price
Single $599
King Single $699
Double $799
Queen $899
King $999

Buyer Feedback

We believe that the most important verdict is those of genuine customers, which is why we always factor buyer opinions into our product reviews. What do the people of Australia (or, at least, the people of Australia who also use productreview.com.au) think of the Emma Original mattress? Quite a lot, it seems!

Through 934 unique reviews, the people of Australia gave it an aggregated 4.4 stars. Not bad! Additionally, 73% of customers claimed that they got used to the new mattress in a matter of days, with a further 18% following suit in a handful of weeks. 90% of customers noticed no discomfort at all with their mattress, while a whopping 98% claimed to experience no sagging whatsoever. Finally, 80% of buyers were pleased to report that their mattress kept them cool and content all night long; no overheating or night-time sweats to speak of.

Needless to say, the reports are coming in positive! One Australian buyer, Yvonne from Perth, is pleased to verify the mattress’ pain relieving attributes:

“The mattress is extremely supportive to my lower back, neck and shoulders with which I have struggled in pain and discomfort for years. I am sleeping longer since using the mattress as I’m not waking up in agony during the early hours of the morning which is fantastic! At this stage (2 weeks in) there is no sagging so hopefully it maintains its shape as time goes on.”

Between statistics and word-of-mouth positive reviews, it’s clear that the Emma mattress is a favourite all round!

Final Verdict

If you’re in the market for a reasonably-priced foam mattress that’s been continually developed since 2015 to be as comfortable and universally appealing as possible, then you’re in the market for the Emma Original mattress. Each of its three foam layers serves a different purpose: one for bounce and reactivity; one for 7-zone support, pressure relief and weight distribution; and one for firm support and motion isolation. Together, they form a mattress that, despite not boasting any shiny novelties, excels nonetheless.

Emma Mattress


  •    Type: All foam
  •    Medium-firm
  •    100-night sleep trial
  •    10-year warranty
  •    Free shipping


WhataSleep Score
Coupon: EASTER

Leave a Comment

Your email address will not be published. Required fields are marked *