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The New Koala Mattress Review (2022 Update)
Koala is the company that put the bed in a box concept on Australia’s map and pretty much laid down the industry standards. The company has recently revamped and upgraded its lineup. It now offers three different mattress models – The New, Calm and Soul.
In this review, we’ll be looking at the upgraded version of the Koala original mattress – The New Koala mattress. In its new avatar, the mattress boasts two firmness levels – medium and firm giving the sleeper the option of two different sleeping experiences.
As a fan of the original Koala mattress, I was curious to see how the company had managed to improve on an already great product. The WhatASleep team put the new Koala mattress through its paces in areas that matter for a good night’s sleep — firmness, feel, support, motion isolation and more.
Let’s tell you what we found.
Mattresses are a matter of personal preference because what’s comfortable or firm for you might not be for others. So our review is a sum of what we found while testing the Koala mattress and our expert analysis and customer reviews available online. We believe it’s a wholesome way of judging a product.
The Koala Mattress Review Summary
The new Koala mattress is a significant upgrade over the original one, though the pricing remains the same. The most standout feature is the flippable dual-firmness comfort layer, allowing you to switch between medium (6) and firm (7) by simply unzipping and flipping the top layer. Zipping the comfort layer is tricky, especially if you’re doing it alone or the first time around. The other upgrade includes a 3-zone support layer which is firmer in the centre and softer around head and foot areas for better spine alignment and enhanced pressure relief.
The mattress blends the sink of the memory foam and the responsiveness of the latex, giving you the feel of gentle conforming and even body support. The mattress does not leave you with a “stuck-in-the-mud” feeling of memory foam. Instead, it’s light, airy, almost like a marshmallow. You can effortlessly switch between positions without feeling bowed down. You experience a good balance of comfort, pressure relief, and support on the mattress.
The mattress is very supportive in both configurations. However, the medium (softer) side offers a bit more give, while the firmer layer is a tad more supportive. Side sleepers, petite folks and select back sleepers would mostly appreciate the medium side, while stomach and back sleepers would do well on the firmer side.
We feel the Koala mattress is a comfortable, accommodating and affordable option for most light to average-weight people under 100 kg in all sleeping positions. The mattress is soft and well-suited for lightweight and petite folks (under 50 kg), who may find other mattresses firm to their liking.
That said, it may not be for everyone. Below is a checklist of factors that make the Koala mattress a yay or nay for Aussies.
Who might like the Koala mattress?
Who might not like the Koala mattress?
Tl;dr: Overall, the new Koala is our pick for the most comfortable mattress in Australia because of its excellent balance of comfort, support, and versatility. The mattress is suitable for average-weight sleepers (side, back, and stomach) and couples alike in all sleeping positions.
The Koala mattress is a well-rounded product that offers middle-of-the-road features to please most buyers. The excellent after-sale support, quick shipping, friendly returns policy, and transparent warranty terms further make the Koala mattress a solid contender.
- All-foam mattress measuring 25 cm in thickness.
- Made with two foam layers — the top Kloudcell layer (7 cm thick) provides comfort, and the Ecofoam base layer (18 cm) lends support.
- The foams used are GECA (Good Environmental Choice Australia) certified Dunlop foam, which has low VOC emissions and is free from heavy metals and chemicals.
- The outer fabric is stretchable for close conforming, breathable and soft to the touch. It’s made with a mix of polyester (65%) and TENCEL (35%).
- The bottom of the mattress is finished with dotted PVC fabric for better grip on the bed frame or foundation.
- Koala claims the mattress is fire retardant and vegan too.
- Free mattress removal option (Only in Sydney & Melbourne).
- Free Australia-wide shipping with 4-hour delivery in Sydney, Melbourne, Brisbane, Perth and Adelaide.
- 120-night risk-free home trial.
- Free returns for metro areas. For remote pockets, buyers need to ship the mattress to the nearest warehouse, which may cost them anywhere from $100 to $250.
- 10-year warranty against manufacturing defects or sag over 2.5 cm.
- Manufactured in China.
Firmness & Feel
So what does it feel like to sleep on the New Koala mattress? Read our first-hand experience below.
How was my sleep experience?
I’m 5’8” and I have an average weight of about 72 kg. In terms of my sleep style, I like to sleep on the side but I switch to back or stomach once in a while. Now I will share how it felt to sleep on the Koala mattress in different sleeping positions.
The medium side of the Koala mattress is an excellent match for light to average-weighted (under 100 kg) side sleepers. The 7cm comfort layer conforms to the body curves pretty well and prevents the pressure from building up along the shoulder and hip regions.
Back and stomach sleepers would find a good balance of comfort and support on the firmer side of the Koala mattress. The lumbar area sinks into the comfort layer with a fair bit of contouring, while the base layer keeps the spine supported at all times.
I don’t think heavier folks (above 100 kg) would do well on the mattress, but that’s general to any all-foam mattress.
With all that said, the Koala mattress is one of the most comfortable mattresses I’ve reviewed.
Transparency Disclosure: We paid for the mattress and did not receive it for free from Koala. The review is not sponsored and all opinions are our own.
How firm is the New Koala mattress?
The New Koala mattress was soft, not plush on the medium side and supportive but not very firm on the firm side. We felt the medium side was 6/10 and the firmer side was 7/10 on the soft-to-firm scale. The top Kloudcell layer is soft and cushiony, while the base of Ecofoam offers good support.
What does the Koala mattress feel like?
The mattress is soft yet responsive to touch. The custom foam blend offers a neutral feel — it’s neither too squishy like the memory foam nor too bouncy like the latex. And the comfort layer hugs you in a cuddle.
As you lay down on the Koala mattress, you first slightly sink into the comfort layer and then experience pressure relief. When you have settled in, the base kicks into action to keep your body steady and supported through sleep.
You tend to sleep “on” the mattress rather than sink in. This means you don’t have to fight that stuck-in-the-mud feeling and you can change positions with relative ease.
The mix of memory foam, latex and medium firmness makes the Koala mattress highly accommodating and comfortable for most sleepers. In that sense, it’s a safe pick.
Average-weight sleepers — 58 to 100 kg
Average-sized sleepers should find the Koala mattress comfy in all positions. Side sleepers and select back sleepers should do well on the medium side – the comfort layer conforms to the body and the zoned construction relieves pressure off the shoulders and hips. The firmer side is more supportive, which back and stomach sleepers should find ideal.
Lightweight sleepers — Under 58 kg
The firmness and feel of the mattress are directly proportional to the sleeper’s weight. Petite folks put little pressure on the mattress and as a result, they find most mattresses firm. We believe that the medium side is an excellent choice for smaller folks in all sleeping positions. The comfort layer is soft, cushiony and forgiving.
Heavyweight sleepers — Over 100 kg
Heavier folks usually find foam mattresses soft as they exert more pressure on the surface than folks with petite or average bodies. So I don’t think Koala, or for that matter, any foam mattress is not a good fit for large folks.
Heavier people should generally look for a hybrid or innerspring mattress wherein the metal coils offer greater support and resilience.
Koala Mattress Construction
The Koala mattress has a straightforward design, comprising two layers of custom-blend polyfoam that are zipped together that size up to total a 10″. The comfort layer is further flippable to change the firmness of the mattress.
Now let’s see how each layer impacts the overall performance of the mattress.
Cover: It’s made from sustainable TENCEL-blend fabric, which is breathable, cool to touch, antimicrobial and repels moisture. The cover is non-removable but can be spot or vacuum cleaned.
Comfort layer: The top layer is made of a dual-firmness flippable 3-inch open-cell foam, which the brand calls the “Kloudcell”. Designed for comfort, it’s soft, bouncy and responsive. It’s also more breathable and traps lesser heat than regular foam.
Support layer: The base of the Koala mattress is a 7-inch high-density polyfoam or Ecofoam, as the company calls it. This layer is designed with 3 zone support that offers more customised support to the body. It’s slightly softer at the centre to accommodate the hip region while softer around the head and foot area.
The layer also stabilises the bed, prevents excessive sagging, especially around the edges, and supports the sleepers at all points uniformly.
Thickness: At 10 inches, the Koala is a medium-profile mattress. This 10-inch thickness is pretty much standard across all-foam mattresses.
The New Koala Mattress Size And Price Chart
|Single||188 x 92 x 25 cm||20.47 kg||$750|
|King Single||203 x 107 x 25 cm||25.25 kg||$880|
|Double||188 x 138 x 25 cm||29.98 kg||$1,000|
|Queen||203 x 153 x 25 cm||35.43 kg||$1,050|
|King||203 x 183 x 25 cm||42.04 kg||$1,250|
* Koala offers 10% to 25% discount from time to time, especially during EOFY sale, Black Friday, Christmas, New Year, and Valentine’s day.
Koala Mattress Performance
While firmness and feel are the most critical factors, assessing a mattress for edge support, durability, breathability, and more is also important.
Let’s see how the Koala mattress fares on these fronts.
In my opinion, the Koala mattress is temperature-neutral — it neither sleeps hot nor cool. The open-cell foam promotes airflow and wicks away the heat, which typical memory foam mattresses fail to do. I did not wake up hot or sweaty but habitual hot sleepers may want to try a hybrid or pure innerspring mattress as it sleeps cooler than all-foam mattresses.
Motion isolation for couples
Motion isolation means how well a mattress can absorb the cross-bed motion. If you sleep on a mattress with good motion isolation, you will not realise when your partner rolls out of bed to answer that chocolate craving or nature’s call. Generally, all-foam beds excel in motion isolation, and the Koala mattress is no different. It absorbs and minimises the motion transfer better than an innerspring or a latex or a hybrid mattress. The motion isolation is slightly better on the medium side than the firmer side.
Robust edge support has many benefits. For one, you can sleep closer to the perimeter without the fear of falling off. Two, it holds up the shape of the mattress. Three, it prevents sagging around the edges. In that respect, the Koala mattress offers above-average edge support when compared to all-foam beds but falls a bit short when put next to innerspring and latex mattresses.
The firmer side of the mattress provides better edge support than the softer side. However, both sides offer adequate support for light to average-weight individuals.
Couples need a mattress that is responsive and bouncy for sex. While the Koala mattress is fairly responsive, it is not as bouncy as latex or innerspring mattresses. That said, the firmer side might offer a bit more bounce.
As it’s an all-foam bed, you are spared off those creaking or squeaking sounds that are common in innerspring mattresses.
Overall, the Koala mattress isn’t the best mattress for sex, but it’s still a decent option.
The Koala mattress was first launched in Australia in 2015, re-designed in 2018 and updated in 2021. With over eight years of operating history and real-world customer feedback, it’s safe to say that the Koala mattress is a durable product.
While the company does not publish specific lifespan data, user feedback and our testing indicate that the mattress should last at least seven to eight years with proper care.
Like all-foam mattresses, the Koala mattress has slight off-gassing (chemical smell) but nothing overwhelming. In our trial, the smell dissipated completely after 24 hours.
The devil is in the detail, especially if you are shopping for products online. So do the due diligence.
Currently, Koala offers free of cost mattress removal in the Sydney and Melbourne area in partnership with Soft Landing.
Like most online mattress brands, the Koala mattress is rolled, wrapped and compressed in a compact box and easy to lug around. However, what’s different is that the Koala mattress ships in two boxes – the comfort layer in one and the support layer in another. The mattress is delivered to your doorstep (not inside your house) and the logistic company (TNT Express) contacts you beforehand to schedule a delivery time.
The delivery is free Australia-wide and there is an additional shipping fee for New Zealand orders. You can also opt for a 4-hour delivery for metro areas, again free. Typically, the shipping process takes about two to eight business days.
Once your mattress arrives, simply unwrap both boxes and let them expand on your bed frame. Zipping the comfort layer with the base layer may be a bit tricky, especially for the first time. It’s a good idea to seek help from a friend or family member when flipping the comfort layer or setting up the mattress.
The Koala mattress comes with a 120-night trial period. However, you can’t return the mattress unless you have tried it for two weeks. The logic here is; your body will take at least two weeks to get fully accustomed to the mattress.
Like all online bed-in-a-box brands, you can return the Koala mattress during its trial period and get a full refund. However, the return pick-up is free only in the metro areas — Sydney, Brisbane, Melbourne, Adelaide and Perth.
For remote or non-metro areas, the buyer has to arrange and pay for the freight to the closest Koala warehouse. This can set you back by $100 to $250 because once the mattress is out of the box, there is no way to deflate and put it back in.
Booking Airtasker would be relatively cheaper. And if you can, drive down to Koala’s warehouse to return the mattress yourself.
The Koala mattress is covered under a 10-year warranty, covering manufactured defects, sagging, and body indentations measuring 25mm or deeper.
Note: Only original buyers can claim the warranty.
Common Koala Mattress Complaints
The Koala mattress is good feedback overall but some users complained it does not offer the best support for overweight or larger folks which even we agree. Similarly, it may not suit those who like resting on firmer beds. So the complaints were over the fact that the mattress is relatively soft. But please note, these were less than 2% of all the reviews we analysed.
Some buyers also mentioned that flipping and zipping the comfort layer was tricky and took some time to get used to.
How Does Koala Mattress Compare To Others?
It’s always good to compare products in the market before putting your money and trust in something. So here we have pitted the Koala mattress against its biggest competitor: Ecosa mattress.
Koala vs. Ecosa mattress
Koala and Ecosa are all-foam beds and they are quite similar in terms of feel and price offering. With Ecosa, you can enjoy three levels of firmness (medium, medium-firm and firm) by simply shuffling the individual layers while Koala offers two firmness options (Medium and firm).
The other significant difference is that even in the softest setting, Ecosa is firmer than Koala. And so, Ecosa might be a better choice for stomach sleepers, those looking for a more supportive bed. On the other hand, Koala comes with a soft and thick comfort layer and is a better pick for side sleepers.
Ecosa has a leg up on Koala in regards to warranty. It comes with a 15-year warranty while the latter offers a 10-year warranty.
Who should get Koala mattress:
- Side, back and combination sleepers.
- Those who prefer a softer mattress.
Who should get Ecosa Mattress:
- Committed stomach sleepers.
Summing It Up
Koala lives up to Steve Jobs’ famous saying, ‘Do not try everything. Do one thing well’. The new Koala mattress covers a whole lot of sleepers. Plus, it’s reasonably priced and backed by Koala’s much-feted after-sales support.
Overall, the New Koala mattress is a safe and well-rounded pick that should work well for most Aussies. If you don’t like it for some reason, remember you are covered under its 120-night risk-free trial.
Koala Mattress FAQs
We think Koala is an excellent mattress but some may like it more than others. Light- and medium-weight folks who sleep on the side, back and stomach and those who like their bed not too soft or not too firm would mostly enjoy snoozing on this. Heavier people (above 100 kg) or those who like their mattress a touch bit firm might have to look elsewhere.
Yes, the Koala mattress is non-toxic. It’s GECA-certified (Good Environmental Choice Australia), which means, it’s environmentally safe and low on volatile organic compounds (VOCs). The company claims their mattress contains no heavy metals, fire retardant chemicals, phthalates, formaldehyde, ozone-depleting substances, CFCs, and their production is almost free of emissions. The mattress is also vegan and completely recyclable.
Possibly, because the Koala mattress offers a good balance of lumbar support and comfort. It’s a good idea to try out the mattress and see for yourself if it offers help with your back pain or not.
Generally, memory foam mattresses are considered a better choice for people with back pain as they help reduce pressure points.
Medical disclaimer: If you have pre-existing pain, we recommend you contact your GP first.
The returned mattresses are donated to one of the 68 charities in Australia. Some of those charity partners are The Salvation Army, Vinnies, and Lifeline Australia.